At Aurique Gallery, we want you to have a smooth and satisfying shopping experience. If you receive a product that has an issue, we are here to help.
1. Return Eligibility
We accept returns only under the following conditions:
- Product must be unused and in its original condition.
- Product should be returned with original packaging.
- Return request must be raised within the specified return period after delivery.
- Product should not have any signs of damage, alteration, or usage.
2. Return Period
Customers can request a return within 7 days of receiving the order.
Requests made after this period may not be accepted.
3. Non-Returnable Items
Returns will not be accepted for:
- Used or worn jewellery items
- Products damaged after delivery due to customer handling
- Items without original packaging
- Products with missing accessories or parts
- Clearance or special offer products (if mentioned as non-returnable)
4. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share clear images/videos of the product and packaging.
- Our team will review the request and provide the appropriate solution.
5. Refund Process
Once your return request is approved and the product is received and inspected:
- Refund approval will be communicated through email or contact details provided by you.
- Refunds will be processed through the original payment method.
- Processing time may vary depending on the payment provider.
6. Exchange Policy
Exchange requests may be accepted only for defective or incorrect products, subject to product availability.
7. Return Shipping
- Customers may be responsible for return shipping charges unless the product received was damaged or incorrect.
- Shipping charges paid during the original order may not be refundable.
8. Order Cancellation
Order cancellation requests can only be accepted before the order has been shipped.
Once the order is dispatched, cancellation may not be possible.
9. How to Request a Return
To request a return or refund, please contact us through our Contact Us page with:
- Order number
- Registered email/phone number
- Reason for return
- Product images (if required)
10. Contact Us
For any questions regarding refunds or returns, please contact Aurique Gallery through our Contact Us page.
Thank you for shopping with Aurique Gallery.